Access and Support

Fast and easy enrollment.

Support every step of the way.

The Patient AXIS Center® offers comprehensive access, financial and treatment support for your eligible patients to help them start and stay on track with their prescribed Serostim®
(somatropin) treatment plan.

Connect with a dedicated Patient Support Specialist

Call: 1-877-714-AXIS (2947)

Fax: 1-866-823-9554

Monday through Friday,
8 AM - 8 PM ET
services

Help your patients access and adhere to therapy

Access & Coverage Support

Streamlines access to
treatment

Enrolled patients benefit
from faster payer decisions

Financial Assistance Programs

Help patients with
treatment affordability

Eligible patients may pay
as little as $0

For eligible commercially or privately insured patients.

Nursing Support

Supports patients throughout
the treatment journey

Dedicated support tailored to
individual needs
patient axis center enrollment

Get your eligible patients the support
they need in a few simple steps

You can prescribe Serostim® and enroll your appropriate patients in the Patient AXIS
Center® in just a few minutes. Empower your patients with one-on-one support from
dedicated in-house specialists at every step of the treatment journey.

Online Enrollment

  1. Click “Enroll now” below
  2. Complete all required form fields, read the authorization and
    consent information, and obtain necessary signatures 
  3. Click "Submit"

Email or Fax Enrollment

  1. Download and print the Patient AXIS Center® and Serostim® Start
    Form
  2. Complete all required fields and obtain the necessary signatures 
  3. Submit the form in one of two
    ways:

Fax: 1-866-823-9554

Email: PatientAxisCenter@emdserono.com

A Patient AXIS Center® specialist will follow up within 1-2 business days to discuss next steps.
For questions about enrollment, call 1-877-714-AXIS (2947).

Access & Coverage Support

Enrolled patients often receive prior authorization decisions faster and have higher approval rates

  • Promptly verifying insurance benefits to determine coverage and help patients understand potential out-of-pocket costs
  • Helping support the prior authorization and appeal process to facilitate timely access to treatment
  • Dedicated Field Access Managers (FAM) providing expert guidance on process and
    payer requirements

Serostim® Formulary Toolkit

Provides practical guidance for healthcare professionals navigating prior authorization, formulary exception request and appeal processes.

financial assistance programs

Your eligible patients may pay as little as $0

The Patient AXIS Center® offers financial
programs that can
help reduce—or potentially eliminate—out-of-pocket costs for your eligible patients

For eligible commercially or privately insured patients.

Serostim®  Patient Copay Card

Download and activate a copay card with just a few clicks

Serostim® Patient Assistance Program (PAP)

Patients without insurance or coverage for Serostim® may
qualify to receive their medication at no cost.

For eligible commercially or privately insured patients.

Serostim® Patient Copay Card

The Serostim® Copay Assistance
Program helps reduce out-of-pocket costs for eligible commercially or privately insured patients. Patients may pay as little as $0 per fill with maximum annual savings up to $25,000.

Enrollment & Activation

  • Patients download the copay card from Serostim.com/patient
  • Card must be activated before use
  • Activation available via phone or online
  • Card can be used at all pharmacies in the Serostim® Secured Distribution Pharmacy Network
  • For a list of pharmacies, visit Serostim.com/PharmacyList

Program requirements

  • Patients must have a prescription drug benefit that covers Serostim® and a valid Serostim® prescription
  • Patients may not use the card if their private insurance, HMO, or other health or pharmacy benefit program paid for the entire
    Serostim® prescription
  • Not valid for government-insured patients (Medicare, Medicaid, TRICARE, VA)
  • This is not an insurance program
  • Patients may not combine this card with any other rebate, coupon, free trial, or similar offer
  • Void in any state where prohibited by law, taxed, or otherwise restricted
  • EMD Serono reserves the right to rescind, revoke, or amend this offer at any time without notice

Serostim® Patient Assistance Program (PAP)

Program requirements

Eligible commercially or privately insured patients without coverage may receive Serostim® at no cost.

  • Patients must meet certain financial, medical, and other criteria to
    be eligible
  • Patients who receive drug benefits for Medicaid, Medicare, or other federal
    or state programs are not eligible
nursing support

Enrolled patients benefit from treatment support personalized
to their individual needs

The Patient AXIS Center® Nurses can:

  • Provide personalized product and treatment education
  • Offer virtual injection training*
  • Refer patients to additional resources and services within the Patient AXIS Center®
  • Further help patients understand their role in improving treatment outcomes

*A Patient AXIS Center® and Serostim® Start Form is required.

To learn more or speak to a dedicated Patient Support Specialist, call the Patient AXIS Center®
1-877-714-AXIS(2947)

get to know us

Dedicated Patient AXIS Center® Care Team:

Patient Support Specialists

serve as the primary point of contact for your patient and their care team. They conduct important patient outreach and support throughout the treatment.

Field Access Managers

are field-based partners of the Patient AXIS Center® Patient Support Specialists. They work directly with your office to help remove access barriers for your appropriate patients.

Nurse Support Specialists

are available for virtual injection training and for any product-related questions you or your patients may have throughout the Serostim® treatment journey.

resources

Explore clinical and patient support resources

Brochure: Patient AXIS Center® Overview

Explore the programs and services available through the Patient AXIS Center® for eligible patients prescribed Serostim® and those who support their care.

Helpful resources to support every step of the treatment journey